Solent Fuels Limited Privacy Policy

Our Contact Details

Name: David Grannum 

Address: 3 Matthews Way, Seaview, Isle of Wight, PO34 5LB 

Phone Number: 01983 654321 

E-mail: david.grannum@solentfuels.co.uk 

The type of personal information we collect

We currently collect and process personal data with the overall aim of providing a better service to all of our customers and industry partners. We will not collect sensitive personal data from you. For example, we will never ask for or process data relating to race, religion or ethnicity. The personal data categories identified below are relevant and specific for the products and services that we offer or obtain. The listing also describes how and why we process them. 

Name, address and contact details (including company details, contact names, telephone numbers and email addresses)

This data allows us: 

  • To carry out our obligations arising from any contracts entered into between you and us including delivery of product, invoicing and reporting
  • To provide you with information on products and/or services you specifically request from us or which we believe may be of interest to you.

If you are an existing customer, we will only contact you by email and/or SMS with information about products and/or services similar to those which we have previously supplied to you. 

If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by email and/or SMS only with your consent. 

If you do not want us to use your personal data to market to you by email and/or SMS or pass on your details to third parties for marketing purposes, please, unsubscribe by using the link in the relevant email. Please note it might take up to 30 days for us to update our records. 

On occasions we will share your contact details with our agents (such as third-party suppliers) who may need to contact you to arrange, for example, the delivery of fuel, storage tanks or generators or the supply of other associated products and services on our behalf. 

Most contact details will be provided by you at the point that you make an online enquiry or request or provide a quotation. In some cases, we may need to obtain alternative contacts (for example a facilities manager) who may be best suited to assist us should we have a specific query. Where we have no contact details, we may sometimes take proactive steps to collect data using desktop research (such as internet searches). There may be an impact on the level of service we provide should we have only limited or inaccurate contact details. 

How we get the personal information and why we have it

We collect personal data with the overall aim of providing a better service to all of our customers and industry partners. 

We will not collect sensitive personal data from you. For example, we will never ask for or process data relating to race, religion or ethnicity. 

The personal data categories identified below are relevant and specific for the products and services that we offer or obtain. The listing also describes how and why we process them. 

We may share this information with:  

  • Regulatory authorities (such as Trading Standards), Government departments (such as HMRC) or the police in order to comply with any legal obligations or to assist in fraud prevention and detection.
  • Credit agencies (for the purpose of credit risk management), and professional advisors to enforce or apply the terms of any contracts between us and you.
  • Other third parties where we reasonably believe that such action is necessary to comply with a legal obligation, or to protect our rights and property, or act in urgent circumstances to protect the personal safety of our staff or agents, users of our products or services or members of the public.
  • Publicly available information such as Companies House, Linkedin and search engines such as Google.
  • Third party providers such as debt recovery agencies, contractors and business introducers.

 

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:  

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting Solent Fuels Data Manager on 01983 654321 

(b) We have a contractual obligation. 

(c) We have a legal obligation. 

(d) We have a vital interest. 

(e) We need it to perform a public task. 

(f) We have a legitimate interest. 

How we store your personal information

Your information is securely stored. We may collect and process electronic and hardcopy correspondence and other documentation (such as emails, invoices, contracts, tenders and letters) as part of either a contractual obligation or a wider legitimate interest. 

When you contact Solent Fuels Limited for any reason, we may keep a record of our communication to help us deal with any queries and/or to support our customer service delivery operation. 

We will comply with data protection law which requires that personal data we hold about you is: 

  • Used lawfully, fairly and in a transparent way
  • Collected only for valid purposes that we have clearly explained to you and not used in any way incompatible with those purposes
  • Relevant to the purposes we have told you about and limited only to those purposes
  • Accurate and kept up to date
  • Kept only as long as necessary for the purposes we have told you about
  • Kept securely.

 

Your data protection rights

Under data protection law, you have rights including: 

Your right of access – You have the right to ask us for copies of your personal information. 

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.  

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances. 

Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances. 

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. 

Please contact us at david.grannum@solentfuels.co.uk, 01983 654321, 3 Matthews Way, Seaview, Isle of Wight, PO34 5LB if you wish to make a request. 

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at Data Manager, Solent Fuels Ltd, 3 Matthews Way, Seaview, Isle of Wight, PO34 5LB. 

You can also complain to the ICO if you are unhappy with how we have used your data. 

The ICO’s address:             
Information Commissioner’s Office
Wycliffe House 
Water Lane 
Wilmslow 
Cheshire 
SK9 5AF 

Helpline number: 0303 123 1113 

ICO website: www.ico.org.uk