Solent Fuels Terms and Conditions

Important Information

Paying Your Bill

Budget Payment

We recommend this as the simplest and most convenient method of payment, please contact us and we will set up a Budget payment plan for you, allowing you to pay by simple, set amounts monthly. Domestic customers can set up Standing Orders with their online banking or over the phone. Please contact us on 01983 654321.

Debit and Credit Cards

We accept payment over the phone by most credit and debit cards. Simply call us on 01983 654321.

Telephone/Internet Banking and BACS Payment

If you wish to make a payment to Solent Fuels Ltd using any of these methods, please use our bank account details as follows:

Bank Barclays Bank

Account Number: 13573230

Sort Code: 20-60-55

Please ensure you quote your Solent Fuels Ltd account number as the payment reference. This will allow us to match your payment to your customer account.

VAT

Heating oil is currently subject to 5% VAT for individual orders up to and including 2300 litres. Deliveries of 2301 litres and above are classed by HM Revenue & Customs as ‘’commercial’ and therefore attract VAT at the full rate. If you are a domestic user ordering over 2300 litres, please ask us for a VAT Exemption form. Once you have filled this in and returned it to us, you will be able to order home heating oil in the quantities above, at the domestic VAT rate. The rate of VAT for domestic heating oil is subject to change by HM Government.

Uncleared or rejected payments

Either will result in a charge to cover our administration costs.

Moving Home

Please let us know as soon as possible if you are moving home so that we can amend our records. If your new home also uses oil for heating, please let us know.

Retention of Title

All fuel remains the property of Solent Fuels Ltd until such time as full payment is received.

Useful Information

Please have your account number ready when you call us.

If you are paying by debit/credit card, please have your card details ready.

Please ensure that we have your correct delivery instructions.

If you are not an automatic delivery customer, please ensure that you have enough home heating oil to cover delivery lead times.

Please note that during periods of cold weather delivery lead times may be extended due to high demand.

Automatic Oil Delivery

For many people, monitoring their oil involves a trip to the end of the garden in the cold, wet weather to check their tank gauge. Solent Fuels Ltd can monitor your oil supply for you using other methods. This means that we can deliver your oil just when you need it and save you a regular trip to the end of your garden.

Packaged Fuels

We supply heating oil (Kerosene) and gas oil (Red Diesel) in 20 litre, a drum charge will be payable in addition to the price of the fuel. This Drum charge will be refunded to you in the event that you return the Drum to us in a condition that, in our sole opinion, is suitable for it to be re-used for further sales.

Health & Safety

Oil products are hazardous. They are flammable and can cause detriment to health if not handled correctly. Please ensure that you read the safety information which is available on our website www.solentfuels.co.uk